Please aim to arrive 5 minutes before your scheduled appointment time if you are a new client to fill out paperwork. If your paperwork isn't 100% filled out or signed, we will not be able to provide you with your scheduled service and will result in a cancellation fee. If you’re an existing client, please arrive on time to your scheduled appointment. If you arrive after your scheduled appointment time for a service other than Sugaring Hair Removal or Custom Airbrush Tan, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. If you schedule a Sugaring Hair Removal or Custom Airbrush Tan service and you are 5 minutes late to an appointment lasting 20 minutes or less OR 10 minutes late to a service lasting 30 minutes or longer, your appointment will be cancelled and will be charged half the service(s) regular price.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last-minute cancellation or reschedule will be permitted for sickness or family emergency ONLY! After that, the cancellation policy is in effect. If your appointment was a "no-show/no-call" you will be required to still pay the penalty. Appointment(s) costing more then $100 will no be excused for the one time pass for cancellation or rescheduling less than 24hours.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 48 hours and 24 hours by text and email. If an appointment is cancelled or rescheduled within 24 hours of your appointment or results in a no-show you will be charged 50% of your service(s) as a cancellation fee. A credit card for all clients will be required at the time of booking. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention! We have the right to refuse service; after three No Call/No Shows and/or Cancelling or Rescheduling less than 24 hrs, we will review each clients file individually and may no longer accept you to book services.
You are paying for service providers time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. When purchasing online specials for services and/or E-gift cards, all sales will be final! If you choose to no longer want the "special" you purchased at that time, the discounted special price paid will be applied to your account and be used to other services.
REGULAR SERVICE VS. VIP SERVICE , DISCOUNTS & PRICES
VIP services are a discounted service when you rebook with your service provider when checking out at your appointment. If you did not rebook at the time of your last appointment, the price will not be honored and at your next appointment and will go to the regular service price. The VIP service must be rebooked for the following month of your last appointment, if it goes out of that following month the VIP price will not be honored and you will owe the regular price. If you rebook your VIP service and you cancel or reschedule less than 24 hours and/or no-show to your appointment your rebooking VIP price will not be honored at the following appointment even if it’s still in the following month of your last service. Discounts; one monthly discount, check in and/or coupon may be used in a 24 hour window per client. Prices are subject to change anytime without notice.
BALANCE OWED ON ACCOUNT
From January 1st of each new year to the last day of the twelve-month calendar year December 31st; If you have an outstanding balance on your account (unpaid cancellation fees, unpaid no-show fees, unpaid rescheduling fees, or not paying your full amount due at the end of your service(s). We will send an invoice on the 1st of December each year to the E-mail you provided us with. Failure to provide us with the correct E-mail will still have you held reliable for your amount owed to Sugar Me Clean Beauty Lounge. If the payment is not received by the last day in December, December 31st, your invoice will then be sent off to a Debt Collector.