Policies

​

Arrival

New clients: please arrive a few minutes early to complete your intake form.
We allow a 5-minute grace period, but as a single-service room, late arrivals may need to be rescheduled and will be charged 50% of the service cost.

 

Rescheduling & Cancellations

We kindly ask for 24 hours’ notice for reschedules or cancellations. Changes made within 24 hours, or late arrivals beyond the grace period, will result in a 50% charge. No-shows are also charged 50%. After three no-shows/late cancellations, future bookings may be declined.

 

Monthly Cycle

Services can be performed during your cycle if a fresh tampon or cup is used. Standard cancellation policies still apply if you choose not to attend.

 

Sickness

Please do not attend if you or anyone in your household is sick. We allow one last-minute illness or family emergency cancellation without penalty; beyond that, our standard policy applies. 

 

Refunds

No refunds are offered on services, products, or classes.
If you’re unhappy with a service, please contact us within 72 hours. Corrections will be offered if concerns relate to application or product. Packages and/or pre-paid services, deposits for courses and gift-cards are non-refundable. 

Unused, full-priced retail products may be returned within 30 days for store credit. Used or damaged products cannot be returned. Once processed, you’ll receive a store credit code by email.

​

Discounts & Coupons

One discount, coupon, or check-in special may be applied per client, per 24 hours. “New Client” discounts apply only to true first-time clients. Pricing is subject to change.